Effective Date: March 3, 2026

Elevates.AI (“Elevates,” “we,” “us,” or “our”) operates the website elevates.ai and the Elevates.AI platform (collectively, the “Service”). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

1. Information We Collect

1.1 Information You Provide Directly

When you use the Service, you may provide us with the following types of information:

  • Account information: name, email address, company name, job title, and password when you create an account
  • Assessment data: documents, links, descriptions of business processes, and other materials you submit for AI readiness analysis
  • Survey responses: answers to assessment questions about your organization’s AI maturity, goals, constraints, and timeline
  • Communication data: messages you send to us through contact forms, email, or support channels
  • Payment information: billing details processed through our third-party payment provider (we do not store credit card numbers directly)

1.2 Information Collected Automatically

When you access the Service, we may automatically collect:

  • Device and browser information: IP address, browser type, operating system, device identifiers
  • Usage data: pages visited, features used, time spent on pages, click patterns, and referral sources
  • Cookies and similar technologies: session cookies, analytics cookies, and preference cookies (see Section 6 below)

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain the Service, including generating AI readiness assessments, gap analyses, and implementation roadmaps
  • To create and manage your account
  • To communicate with you about the Service, including responding to inquiries and sending service-related notifications
  • To improve and optimize the Service based on usage patterns and feedback
  • To detect, prevent, and address technical issues and security vulnerabilities
  • To comply with legal obligations and enforce our terms

We do not sell your personal information to third parties. We do not use your uploaded documents or assessment data to train machine learning models.

3. How We Share Your Information

We may share your information in the following limited circumstances:

  • Service providers: We share information with third-party vendors who assist in operating the Service (e.g., hosting providers, analytics services, payment processors). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
  • Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.
  • With your consent: We may share your information for purposes not described in this policy with your explicit consent.

4. Data Security

We implement industry-standard technical and organizational measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Access controls limiting data access to authorized personnel
  • Regular security assessments and monitoring
  • Secure cloud infrastructure with reputable hosting providers

No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. If you request account deletion, we will delete your personal information and assessment data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., resolving disputes, enforcing agreements).

Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytical and improvement purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Service:

  • Essential cookies: Required for the Service to function (e.g., session management, authentication)
  • Analytics cookies: Help us understand how users interact with the Service (e.g., Google Analytics). These collect anonymized usage data.
  • Preference cookies: Remember your settings and choices

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a structured, machine-readable format
  • Objection: Object to the processing of your personal information in certain circumstances
  • Withdrawal of consent: Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@elevates.ai. We will respond to requests within 30 days.

8. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using the Service, you consent to such transfers.

9. Children’s Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the “Effective Date” above. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Website: https://elevates.ai/contact

Elevates.AI Privacy Policy — Effective March 3, 2026