Terms of Service

Version 3.0 — March 16, 2026.

These Terms of Service (“Terms”) govern your access to and use of the Elevates.AI website (elevates.ai) and platform (collectively, the “Service”), operated by Elevates.AI (“Elevates,” “we,” “us,” or “our”). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using the Elevates.AI platform (“Service”), you confirm that you are at least 18 years of age and have the legal authority to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Description of Service

Elevates.AI is an AI readiness assessment and implementation planning platform that helps organizations evaluate their AI maturity, identify capability gaps, and generate structured implementation roadmaps. The Service includes AI readiness assessments, gap analysis reports, 90-day implementation roadmaps, dev-ready implementation tickets, and access to a curated AI tool marketplace.

The Service provides analytical tools and structured informational outputs. It does not provide legal, financial, or professional consulting advice. Outputs generated by the Service are intended to inform your organization’s decision-making, not replace professional judgment.

3. Account Registration

Some features of the Service require account creation. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscription Plans and Access Tiers

4.1 Available Plans

Elevates.AI currently offers two paid access tiers:

4.2 Access Period and Expiration

Each plan provides 90 days of platform access beginning on the date your payment is confirmed (“Activation Date”). Access to all platform features terminates automatically at 11:59 PM Eastern Time on day 90 following your Activation Date (“Expiration Date”).

After expiration, you may no longer log in or generate new outputs. All previously generated reports, roadmaps, and deliverables remain accessible for download for an additional 30 days following your Expiration Date, after which they may be permanently deleted.

4.3 Deliverable Export

Prior to your Expiration Date, you may request a complete export of all outputs generated during your access period, including gap analysis reports, roadmaps, dev-ready tickets, and marketplace recommendations. Export requests must be submitted at least 48 hours before your Expiration Date. Elevates.AI will make commercially reasonable efforts to fulfill export requests within this window.

4.4 Renewal

Access does not auto-renew. If you wish to continue using the Service following expiration, you must purchase a new 90-day access plan at the pricing then in effect. Elevates.AI reserves the right to modify pricing between access periods with 14 days’ notice.

4.5 Demo Access

Elevates.AI may, at its sole discretion, provide limited demo access to prospective clients for evaluation purposes. Demo access is provided free of charge, is non-transferable, and does not include all platform features. Demo access may be revoked at any time without notice. Demo access does not create any contractual obligation on the part of either party.

5. Fees and Payment

All fees are charged as a flat rate at the time of purchase. There are no recurring charges. All fees are non-refundable once access has been activated, except where required by applicable law. Payment is processed through our third-party payment processor. Elevates.AI does not store payment card information.

If your payment fails or is disputed, we reserve the right to suspend access until the matter is resolved. We reserve the right to modify plan pricing between access periods with 14 days’ written notice.

6. Use of the Service

You agree to use the Service only for lawful business purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service, other accounts, or related systems
• Use the Service to compete directly with Elevates.AI or to reverse-engineer our assessment methodology
• Misrepresent your identity or organizational affiliation
• Resell, sublicense, or redistribute access to the Service without written authorization
• Share account credentials with individuals outside your organization

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, code, assessment methodology, algorithms, scoring logic, content, and branding, is owned by Elevates.AI and protected by applicable intellectual property laws. Nothing in these Terms grants you ownership of any part of the Service.

7.2 Your Content

You retain ownership of all documents, data, and materials you provide to the Service (“Your Content”). By providing Your Content, you grant Elevates.AI a limited, non-exclusive, non-transferable license to process, analyze, and store Your Content solely for the purpose of providing the Service to you during your access period.

We do not claim ownership of Your Content. We do not use Your Content to train machine learning models or share it with third parties, except as necessary to provide the Service (e.g., cloud hosting and AI processing infrastructure subject to equivalent data protection obligations).

7.3 Assessment Outputs

Reports, roadmaps, gap analyses, dev tickets, and other outputs generated by the Service based on Your Content (“Outputs”) are licensed to you for your internal business use. You may share Outputs within your organization. You may not publicly redistribute, resell, or white-label Outputs without prior written permission from Elevates.AI.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. ELEVATES.AI DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT ASSESSMENT OUTPUTS WILL BE ACCURATE, COMPLETE, OR SUITABLE FOR ANY SPECIFIC PURPOSE, OR THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS OR EXPECTATIONS.

YOU ACKNOWLEDGE THAT AI READINESS ASSESSMENTS INVOLVE INHERENT UNCERTAINTY AND THAT OUTPUTS SHOULD BE VALIDATED AGAINST YOUR ORGANIZATION’S SPECIFIC CIRCUMSTANCES BEFORE BEING USED AS THE BASIS FOR MATERIAL INVESTMENT OR OPERATIONAL DECISIONS.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO THIS AGREEMENT OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

EACH PARTY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THIS AGREEMENT SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNTS PAID BY YOU TO ELEVATES.AI IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100 USD). THIS LIMITATION REFLECTS A REASONABLE ALLOCATION OF RISK AND IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES.

THE FOREGOING LIMITATIONS SHALL NOT APPLY TO: (A) EITHER PARTY’S INDEMNIFICATION OBLIGATIONS; (B) BREACH OF CONFIDENTIALITY; (C) YOUR PAYMENT OBLIGATIONS; (D) CLAIMS ARISING FROM WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR FRAUD; OR (E) CLAIMS ARISING FROM INFRINGEMENT OR MISAPPROPRIATION OF INTELLECTUAL PROPERTY RIGHTS.

10. Indemnification

You agree to indemnify, defend, and hold harmless Elevates.AI, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorney’s fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

11. Termination and Access Expiration

Your access to the Service terminates automatically upon expiration of your 90-day access period as described in Section 4.2. You may also discontinue use at any time. Termination for non-use does not entitle you to a refund.

We may suspend or terminate your access immediately for violation of these Terms, fraud, or misuse. Upon termination for cause, no refund will be issued. We will retain your data for 30 days following termination, after which it may be permanently deleted, except where retention is required by applicable law.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law principles.

12.2 Binding Arbitration

Any dispute, claim, or controversy arising from or related to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Hillsborough County, Florida. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

ALL DISPUTES SHALL BE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND ELEVATES.AI EACH WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, REPRESENTATIVE ACTION, OR PRIVATE ATTORNEY GENERAL ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

12.4 Prevailing Party Fees

The prevailing party in any arbitration or legal action arising from these Terms shall be entitled to recover its reasonable attorney’s fees and costs from the non-prevailing party.

12.5 Opt-Out Right

You may opt out of the arbitration agreement and class action waiver by sending written notice to support@elevates.ai within thirty (30) days of first creating an account. Your notice must include your full name, email address, and a clear statement of your intent to opt out. If you opt out, disputes will be resolved in the state or federal courts of Hillsborough County, Florida.

12.6 Exceptions to Arbitration

Either party may seek injunctive or equitable relief in any court of competent jurisdiction to prevent actual or threatened infringement or misappropriation of intellectual property rights or confidential information.

13. General Provisions

13.1 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force. The invalid provision shall be modified to the minimum extent necessary to make it enforceable while preserving the parties’ original intent.

13.2 Entire Agreement

These Terms, together with the Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and Elevates.AI regarding the Service and supersede all prior agreements, whether written or oral.

13.3 Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that party’s right to enforce that or any other provision in the future.

13.4 Assignment

You may not assign or transfer these Terms or your rights under these Terms without prior written consent of Elevates.AI. Elevates.AI may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets.

13.5 Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by posting updated Terms on the Service with an updated Effective Date. Continued use of the Service after changes are posted constitutes acceptance. If you do not agree with updated Terms, you must discontinue use.

14. Contact

Questions about these Terms: https://elevates.ai/contact